RETURNS AND EXCHANGE POLICY
We hope you love your Lilikoi Paia Maui purchase, but if not no problem! We offer returns for store credit only. We do not offer refunds or exchanges (instead please place a new order). We accept returns within 14 days of receipt of shipment. Store credit may not be used towards shipping. Please note, we do not refund your order's shipping costs. All sale items that are noted FINAL SALE or certain promotional sales are not eligible for return.
Apparel/swimwear must be unworn, unsoiled and in perfect condition. Sanitary strip must be attached to swimwear bottoms. All items must be folded properly and tags must be in place. Apparel/swimwear that has been soiled, mishandled, abused, laundered or missing tags will be returned to the purchaser. No credit will be issued and the purchaser will be charged for the return shipment.
To authorize the exchange process please email us at firstname.lastname@example.org to notify us and include the reason for the return then make sure that your order number is written on the package (you will not receive a reply after you send notification).
Safely package and ship the merchandise (we recommend insuring your package) within fourteen (14) days of receiving your shipment to:
Lilikoi Paia Maui
Returns Order #_______
PO Box 790493 Paia, HI 96779
Please include the packing slip and note which items you are returning and why. We strongly recommend that you obtain tracking or delivery confirmation for your package. Once your package is received, the merchandise will be quality inspected. Returns/exchanges are processed within 5-7 business days of receipt. Lilikoi Paia Maui is not responsible for lost or misdirected returns and exchanges.
Lilikoi Paia Maui values 100% customer satisfaction. We will replace any defective merchandise returned to our office within 14 days of the shipment date. No additional shipping and handling charges will be incurred by the purchaser.
*ALL jewelry purchased is FINAL SALE.
***If item is discounted 30% or more sale is final.
A restocking fee of 15% will be charged to any PRESALE order that cancels beyond 24 hours of placing the original order.
Orders may be canceled within one hour of placing your order thank you for your understanding
*Some exclusions apply to promotional discounts and pricing. We do not offer price adjustments.By placing an order on www.lilikoipaiamaui.com, customer accepts all terms of this Return/Exchange Policy.